Salesforce delivery across industries.
Client-safe project summaries based on Taj’s documented delivery experience.
Economic development & investor services
Masdar City Free Zone — Digital Experience & CRM Transformation
Leading Salesforce architecture and hands-on delivery across Experience Cloud web and React Native mobile channels, including secure registration and login, Google SSO and UAE PASS, customer onboarding, service journeys, document automation, and external integrations.
Mobility services transformation
Emirates Transport — CRM Implementation
Led Salesforce delivery across Sales, Service, and Marketing capabilities, including custom Pricing, Vehicle Inspection, and Driver Checklist modules. Combined hands-on engineering, REST integrations, code reviews, mentoring, and technical coordination for a five-person delivery team.
Healthcare service transformation
Saudi German Hospital — Patient 360 & Call Center
Implemented a Service Cloud call-center platform that unified patient registrations, appointments, recent activity, and support interactions for agents, while keeping medical information outside Salesforce and integrating with SAGE through secure REST APIs.
Digital experience & awards management
Zayed Sustainability Prize — Submission & Judging Portal
Built and enhanced a global Experience Cloud portal for award submissions, application responses, committee scoring, customer support, operational reporting, and secure access for external participants and internal teams.
Public-sector appointment services
DFEH — Appointment Revamp
Developed a Salesforce Lightning scheduling and appointment solution with customer alerts, role-based data access, security controls, bulk-data support, asynchronous Apex, and integrations for a public-sector service organization.
Enterprise sales operations
NetApp — Go To Market
Delivered Salesforce configuration and custom development across accounts, contacts, opportunities, leads, and quotes, supported integrations and production releases, and resolved business-critical issues within an Agile enterprise delivery model.