Client-safe project summaries based on Taj’s documented delivery experience.
Healthcare service transformation
Implemented a Service Cloud call-center platform that gives agents a unified view of patient registrations, appointments, recent activity, and support interactions while retaining only non-medical information in Salesforce.
Digital experience & awards management
Built a Salesforce Experience Cloud portal supporting global award submissions, application responses, committee scoring, customer support, and operational reporting.
Public-sector appointment services
Developed a Salesforce Lightning scheduling and appointment solution with customer alerts, tailored data access, security controls, and bulk-data support for a public-sector service organization.
Enterprise sales operations
Delivered Salesforce configuration and custom development across accounts, contacts, opportunities, leads, and quotes, including production support, releases, integrations, and Agile delivery coordination.